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CLIENT SERVICE
WELCOME TO ROM America.
FOR ENQUIRIES OR ASSISTANCE PLEASE DO NOT HESITATE TO CONTACT US. WE ARE OPEN FROM MONDAY TO FRIDAY 10 AM TILL 8 PM EXCLUDING HOLIDAYS.
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WE STRIVE TO REPLY TO YOU WITHIN 48H DURING BUSINESS DAYS.
Email UsAfteersale Services
CONTACT US FOR ANY QUESTIONS PERTAINING TO OUR REPAIR AND ALTERATION SERVICES.
Contact UsIn-store Appointment
BOOK A PRIVATE APPOINTMENT WITH OUR IN-STORE CLIENT ADVISORS TO DISCOVER THE NEW COLLECTION.
Make an AppointmentIn-store Item Reservation
VISIT THE PRODUCT DETAIL PAGE TO RESERVE THE PRODUCTS YOU WOULD LIKE TO TRY ON IN ONE OF OUR SAINT LAURENT STORES.
LIVE CHAT UNAVAILABLEFREQUENTLY ASKED QUESTIONS
YOU CAN ALSO USE THIS AREA TO CONSULT THE FAQ’S, FOLLOW YOUR ORDER AND TRACK YOUR RETURN.
FOR YSL BEAUTY RELATED INQUIRIES, PLEASE CONTACT YSL BEAUTY CUSTOMER SERVICE AT +1 (866) 725-6791.
TO CONSULT OUR JOB OFFERS, PLEASE VISIT THE CAREER PAGE.
TOPICS
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME IN YOUR PERSONAL ACCOUNT OR BY CLICKING ON TRACK ORDER IN THE FOOTER OF THE WEBSITE.
You can return your online purchase within 30 days from the delivery or pick up date. Returns are complimentary and our orders come with a prepaid return label.
EXTENDED RETURN POLICY UNTIL JANUARY 31ST FOR ORDERS PLACED BETWEEN NOVEMBER 14th AND DECEMBER 31st
PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE, WE RECOMMEND USING THE PREPAID LABEL.
ALL RETURNS MUST BE RETURNED IN THE COUNTRY OF PURCHASE.
For more information on our return policy and products that are eligible for return, please visit our return policy.
To process a return, please follow the steps below:
1. Fill out the online return form by clicking on ""Returns"" in your order history in My Account
2. Make sure your item(s) are returned in their original condition and with all tags attached.
3. Place the item(s) in the original packaging and shipping box and attach the enclosed return shipping label over the initial delivery label.
4. Contact Fedex to arrange a pick-up at your convenience or drop off your return at one of the carriers access points.
For more information on the carrier and its access point locations, please contact our Client Service or visit the FEDEX website.
If you wish to return your item in store, please visit the store locator on YSL.COM to find the nearest store. On behalf of our clients, free standing stores will facilitate a return by shipping parcels back to our warehouse. Upon arrival and acceptance of the returned parcel and merchandise a refund will be administered.
Kindly note, returns are not possible in department stores or outlets locations.
You can check your return status in your personal account OR BY CLICKING ON RETURNS IN THE FOOTER OF THE WEBSITE.
Unfortunately, this service is not yet available. Please do not hesitate to contact our Client Service should you need any assistance.
ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A CARDBOARD BOX.
STANDARD SHIPPING:
- AVERAGE DELIVERY TIME: 3 - 6 WORKING DAYS
- COMPLIMENTARY
FEDEX IS OUR COURIER FOR ALL SHIPMENTS. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED
PLEASE BE INFORMED THE ITEMS WITHIN YOUR ORDER MAY BE SHIPPED SEPARATELY FROM DIFFERENT LOCATIONS AT NO ADDITIONAL COST. YOU WILL RECEIVE AN EMAIL AS SOON AS EACH PARCEL IS SHIPPED WITH THE ASSOCIATED TRACKING NUMBER. PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU HAVE ANY QUESTIONS.
FOR SECURITY REASONS, SAINT LAURENT ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY. PLEASE NOTE THAT FEDEX WILL DELIVER THE PARCEL TO CUSTOMERS OVER THE LEGAL AGE OF 21.
UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE SHIPPING CONFIRMATION EMAIL, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS.
OUR COURIER DELIVERS FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR OFFICES.
PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.
PLEASE FOLLOW THE BELOW STEPS TO PURCHASE ON YSL.COM :
1. BROWSE OUR PRODUCT CATALOG
YOU CAN SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOME PAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH.
2. GET PRODUCT INFORMATION
ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.
3. PLACE AN ORDER
- FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT
- ADD THE PRODUCT TO YOUR SHOPPING BAG BY CLICKING ON THE "ADD TO CART" BUTTON
- ONCE YOU HAVE FINISHED SHOPPING, CLICK ON YOUR SHOPPING BAG
- TO FINALIZE YOUR ORDER, YOU CAN CREATE AN ACCOUNT OR ORDER AS A GUEST
- SELECT A SHIPPING AND PAYMENT METHOD
- ENTER YOUR SHIPPING AND PAYMENT DETAILS
- CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK ON "PURCHASE"
ONCE YOUR PURCHASE HAS BEEN APPROVED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH ALL THE DETAILS OF YOUR ORDER.
You can change or cancel your order within 30 minutes of its confirmation.
Change an order:
To change your order, you can contact our Client Service who will assist you.
Cancel your order:
- If you have a Personal Account: Log in to your account and select the order you wish to cancel. You can then cancel it by clicking "cancel order".
- If you don’t have a Personal Account: Go to the "track order" section at the bottom of the site. After entering the order number, you can cancel the order by clicking on "cancel my order".
Once 30 minutes have passed, you can no longer cancel your order. If you have any questions or need assistance, you can contact our Client Service.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item on the product page.
For mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times.
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped.
The purchase of pre-order items can be made with Credit Card only.
Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card will be confirmed through a payment authorization for the total amount of your pre-order value for 7 days. When the order will be ready for shipment, a new authorization will be processed on your credit card to validate the payement. However, you will be charged only once the package is being shipped.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME IN YOUR PERSONAL ACCOUNT OR BY CLICKING ON TRACK ORDER IN THE FOOTER OF THE WEBSITE.
BY SELECTING THE GIFT OPTION DURING THE CHECKOUT PROCESS, YOU WILL HAVE THE POSSIBILITY TO WRITE A PERSONALIZED MESSAGE THAT WILL BE INCLUDED WITHIN THE PARCEL.
CHECK YOUR SPAM FOLDER AND MAKE SURE THAT CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS. IF THIS DOES NOT WORK, CONTACT US.
MOST OF YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX. ACCESSORIES, HANDBAGS, SMALL LEATHER GOODS, SHOES ARE SHIPPED IN A YSL SIGNATURE GIFT BOX. READY TO WEAR PIECES ARE SHIPPED IN GARMENT BAGS.
KINDLY NOTE THAT FOR SUSTAINABLE REASONS, WE ONLY ADD SECURITY TAGS ON READY TO WEAR PIECES AND SILK ACCESSORIES. IN CASE OF A RETURN, THIS TAG MUST STAY ATTACHED ON THE ITEMS.
SOME OVERSIZE ITEMS SUCH AS RIVE DROITE ITEMS OR SOME LUGGAGE MIGHT BE SHIPPED WITHOUT SIGNATURE PACKAGING BECAUSE OF THEIR SPECIFIC FORMAT.
You have the possibility to check the availability of a product in store. On the product page, click on "Find in Store". In some cases you will have the possibility to reserve the product in the nearest store where the product is available.
